AI-assisted customer support for online stores
ReplyOS is a private support workspace for the owner of several independent e-commerce stores. It connects each store's support Gmail and order sources, helps find order details quickly, and drafts replies that the owner reviews before anything is sent.
Access is by invitation only — there is no public sign-up.
One inbox per store
Reads the store's customer-care Gmail, groups messages into conversations and sorts them by topic (order status, downloads, refunds, product questions…).
Reply drafts you approve
Prepares a reply draft for each customer message, grounded in the store's own approved answers. A person reviews and approves every reply; drafts can be saved straight into Gmail's Drafts.
Find any order
Looks up an order by number, email or name in the store's Shopify (read-only) and in its order-notification emails, and shows where each detail came from.
A knowledge base you control
Answers, policies and documents are written or approved by the store owner. Nothing the AI suggests is used until it is approved.
Stores kept apart
Each store has its own mailbox connection, orders, knowledge and settings. Data from one store is never shown or used for another.
Safe by default
No automatic sending, no refunds, no order changes. Messages that try to manipulate the AI are flagged and never answered automatically.
Why it asks for access to Gmail
- Read (
gmail.readonly): to show the store's customer emails in the inbox, keep conversations threaded, notice replies sent directly from Gmail, and read order-notification emails for order lookup. - Compose (
gmail.compose, customer-care mailbox only): to save an approved reply into Gmail's Drafts and, when the owner clicks “Send”, to send that reply in the same thread.
Google user data is used only to provide these features to the store owner. Details: Privacy policy.