Terms of service

Last updated: 27 October 2026

ReplyOS is a private tool operated by the operator of ReplyOS to manage customer support for their own online stores. Access is limited to people the operator invites. By signing in you agree to these terms.

Use of the service

• Use the app only for the stores you are authorised to manage, and only to provide customer support for them.
• Keep your password private. Accounts are personal; report any suspected misuse to the operator.
• Connect only Gmail accounts and Shopify stores you own or are authorised to connect.

AI-generated drafts

Reply drafts are generated automatically and can be wrong. A person is responsible for reviewing every reply before it is sent. The app never issues refunds, changes orders or sends replies on its own unless the owner explicitly enables limited automatic replies for low-risk topics, and even then sensitive messages are always left to a person.

Data

How data — including Google user data — is accessed, used, stored and deleted is described in the privacy policy. You can disconnect a Gmail account or Shopify store at any time from the app's settings.

Availability and liability

The service is provided “as is”, without guarantees of uninterrupted availability. To the extent permitted by law, the operator is not liable for indirect losses arising from its use. Nothing in these terms limits rights you have under applicable consumer law.

Changes and contact

These terms may be updated; the new version is published on this page with a new date.